Privacy Policy
Last updated: January 2026
Nivolento SpA (hereinafter, "Nivolento", "we" or "our"), with registered address at Av. Apoquindo 4800, Office 1201, Las Condes, Santiago, Chile, and Tax ID (RUT) 77.234.561-K, operates the website nivolento.com. This Privacy Policy describes how we collect, use, store and protect the personal information of users who visit our platform.
1. Information we collect
We collect information that you provide directly when using our contact form, including your name, email address and message content. Additionally, our systems automatically record technical data such as IP address, browser type, operating system, pages visited, time spent and cookie data, to the extent that you have given your consent for the corresponding categories.
2. Legal basis for processing
The processing of your personal data is based on Chile's Law No. 19,628 on the Protection of Private Life and on the principles of the General Data Protection Regulation (GDPR) applicable in international contexts. The main legal basis is your explicit consent, given when submitting the contact form or when accepting optional cookies through our consent banner. For strictly necessary cookies, the legal basis is our legitimate interest in ensuring the proper technical functioning of the site.
3. Purpose of processing
We use the information collected exclusively to: respond to inquiries submitted through the contact form; improve the browsing experience and functionality of our platform; generate aggregated and anonymous statistics on site usage patterns; and comply with legal obligations in force in Chilean jurisdiction. Under no circumstances do we use the collected data to create individual profiles for our own commercial purposes.
4. Sharing data with third parties
We do not sell, rent or share your personal information with third parties for commercial purposes. We may share data with technology service providers who assist in operating the site (web hosting, analytics tools such as Google Analytics 4), who are contractually obligated to maintain data confidentiality. We may disclose information when required by judicial or administrative authorities in accordance with current Chilean legislation.
5. International data transfers
Some of our technology service providers may be located outside Chile. In such cases, we ensure that adequate safeguards exist for the protection of your data, including standard contractual clauses approved by competent authorities and internationally recognized compliance certifications.
6. Storage and security
Personal information is stored on secure servers with appropriate technical and organizational protection measures, including data encryption in transit via TLS 1.3 protocol, role-based access controls and periodic security audits. We retain personal data only for the time strictly necessary to fulfill the purposes described or as required by applicable regulations, proceeding to its secure deletion once that period has elapsed.
7. Your rights
In accordance with current Chilean legislation, you have the right to: access the personal data we hold about you; request the rectification of inaccurate or outdated data; request the deletion of your personal data when it is no longer necessary for the stated purposes; and revoke your consent at any time without retroactive effect. To exercise any of these rights, write to us at contacto@nivolento.com clearly indicating your request. We will respond within the 15 business day period established by law.
8. Changes to this policy
We reserve the right to modify this Privacy Policy when necessary to reflect changes in our data processing practices or in applicable regulations. Updates will be published on this same page with the date of the last revision clearly indicated. We recommend that you consult this section periodically.